Privacy Policy

Last updated: 20th Dec 2023 | v1.0.0

Kera Health Platforms Inc. and its affiliates ("Kera Health", "we", "us" or "our") respects the privacy of our users ("user", "you", or "your"). This Privacy Policy explains how we collect, use, disclose, transfer and store your information when you visit our website or use any of our mobile or web applications (collectively, the "Services").

Information We Collect

Information you provide: We collect information you provide to us directly when using or registering for our Services. This includes identifying information, like your name, email address, telephone number, postal address, date of birth, as well as password and login credentials. It also includes other content you directly provide through our Services like profile information and messages.

Information we collect automatically: We automatically collect information generated through your use of our Services. This includes device identifiers and information related to how you access our Services like browser type, operating system, Internet Protocol (IP) address, the web page visited before coming to our website and analytics about your interactions and usage of our Services. Geolocation Information: We may collect information about your approximate location as determined through data such as your IP address to offer you an improved user experience. Such location data is collected with your consent in accordance with applicable law. Information from Cookies & other Tracking Technologies: We utilize "cookies" and other tracking technologies to collect information about visitors' behavior and interaction with our Services. This allows us to detect user trends and patterns to enhance user experience. You can disable cookies through your browser settings, but it may affect your ability to use our Services. Information we receive from third party sources: We protect data obtained from third parties according to the practices described in this policy and per our obligations under applicable law. This includes data from third party service providers and publicly available sources.

How We Use Information

We process your information only for specific, legitimate purposes outlined in this policy. This processing is either based on i) your consent ii) as necessary to provide our Services iii) as compliant with legal obligations or our legitimate interests in running our business. In Summary, information is used to:

  1. Provide, operate, optimize and maintain our Services.
  2. Send you technical notices, security alerts, updates, and assistance with issues relating to our Services.
  3. To respond to your customer support inquiries and requests for information.
  4. Interact and communicate with you via our Services.
  5. Send you marketing communications, newsletters, promotional materials or content.
  6. Personalize content and experiences in our Services to suit your preferences.
  7. Collect payment from you for products or services.
  8. Conduct internal operations, diagnose technical issues, conduct analytics for fraud detection and abuse prevention.
  9. Comply with legal obligations and assertions of legal rights in connection with users.
Contact you to resolve disputes or investigate suspicious activity.

Sharing Your Information

Except as described in this policy, we do not sell or otherwise disclose personal information we collect to third parties. We do not share any personal information with unaffiliated third parties without your consent. We share user information with:

  1. Vendors and service providers in order to operate our business, Services and fulfill your requests. This includes cloud storage providers, payment processors and those offering technical infrastructure, customer services software, etc.
  2. Legal and regulatory authorities upon valid information request supported by warrant or court order.
  3. Law enforcement agencies to protect Kera Health, its affiliates, users or the general public including to stop suspected illegal activity or to prevent harm or financial/reputational loss.

Data Security & Retention

We are committed to protecting your information using all commercially and technically feasible physical, administrative and procedural safeguards to reduce the risks of damage, loss of information and unauthorized access, use or modification. However, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute protection against unauthorized attempts to access user information. We retain your personal information only for as long as necessary for legal, regulatory and legitimate business purposes. Generally this is for 5 years from your last interaction with your account.

Cookie Policy

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to access and store information. The technologies we use can be broken down into the following categories:

  1. Strictly Necessary: Essential for core functionality like security, network management, accessibility, etc.
  2. Performance: Analytics to understand user interaction with Services.
  3. Functionality: Enable services and save functional preferences like language settings.
  4. Targeting: Used to show you more relevant content and advertisements.
Most web browsers allow you to disable cookies and/or delete them from your hard drive. Note that this may degrade Services functionality. Our Services also utilize Google Analytics 360 which employs cookies to measure user interaction. The collection of information via cookies subject to Google Analytics terms: and Google's privacy policies: . Users may opt out of Google Analytics data collection with the Google Analytics Opt-out Browser Add-on available here:

Children's Privacy

We do not knowingly collect any personal data from children (under the age of 18). If we determine that a user is under 18, we will deactivate the account immediately.

Contact Information

If you have any queries, concerns or complaints, Contact our Data Protection Officer (DPO) at:

Kera Health Platforms Inc.


Changes to this Privacy Policy

We may update this Privacy Policy at any time to reflect changes in data processing practices. We will appropriately notify users of any material changes to this policy, so we encourage you check it periodically. Your continued use of our Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.